Q1: How do I create a new account?

A: Click the "Sign Up" button at the top right of the homepage and follow the prompts to fill in the required information to create a new account.

Q2: What should I do if I forget my password?

A: Click the "Forgot Password" link on the login page, enter your registered email, and we will send a password reset link to your email.

Q3: How do I update my personal information?

A: After logging in, go to the "My Account" page where you can update your personal information and contact details.

Q1: What payment methods do you accept?

A: We accept various payment methods including credit cards, debit cards, PayPal, and bank transfers.

Q2: How can I check my order status?

A: After logging in, go to the "My Orders" page where you can see detailed information and the current status of all your orders.

Q3: Can I modify or cancel my order after it has been placed?

A: If the order has not yet been shipped, you can request modification or cancellation on the "My Orders" page. If it has been shipped, please contact customer service for assistance.

Q1: How do I request a return?

A: Please log in to your account within 30 days of receiving the product, go to the "My Orders" page, find the relevant order, and click the "Request Return" button. Follow the instructions to complete the process.

Q2: Who is responsible for the return shipping costs?

A: If the return is due to a product defect or an incorrect shipment, we will cover the return shipping costs. In other cases, you will need to cover the shipping costs.

Q3: How long does it take to receive a refund?

A: Once we receive and inspect the returned product, we will process the refund within 5-7 business days. The exact time for the refund to appear in your account may vary depending on your payment method.

Q1: How can I check if a product is in stock?

A: On the product detail page, you can see the current stock status. If it shows "In Stock," the product is available for purchase. If it shows "Out of Stock," you can choose the "Notify Me" option, and we will notify you when the product is restocked.

Q2: Do the products come with a warranty?

A: Yes, our products come with a one-year warranty. Please refer to the product manual or contact our customer service for detailed warranty terms.

Q3: How can I find a specific product?

A: You can use the search bar at the top of the website, entering the product name or keywords. You can also browse through categories to find the product you need.

Q1: What shipping options do you offer?

A: We offer standard shipping, expedited shipping, and international shipping. For detailed fees and delivery times, please refer to our shipping information.

Q2: How can I track my package?

A: After shipping, we will send an email with a tracking number. You can enter the tracking number on the "My Orders" page to check the status of your package.

Q3: What are your delivery areas?

A: We currently support nationwide delivery, though some remote areas may experience delays. We also offer international shipping to several countries. For a complete list, please refer to our shipping information.

Q1: How can I contact customer service?

A: You can contact our customer service team via online chat, email, or phone. Please refer to the "Contact Us" page for contact details.

Q2: What are the customer service hours?

A: Our customer service team is available from Monday to Friday, 9:00 AM to 6:00 PM, excluding weekends and public holidays.

Q3: What should I do if I have feedback or suggestions about your products or services?

A: We value your feedback greatly. You can submit your feedback or suggestions through the feedback form on the "Contact Us" page.